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Can I use my own router?

WiFi provides connectivity to the Internet through a wireless access point or router. Your devices (smartphones, TVs, etc.) connect to this router to form an internal network that only exists in your home.

We do not require customers to use our router. However there are many reasons customers overwhelmingly choose Nexstream equipment over third party equipment.

Dedicated Customer Support

One of the major reasons to choose Nexstream equipment (included in all Nexstream Internet installations) is customer support. We hand select our equipment to deliver the best Internet experience to our customers. When a connectivity issue comes up we’re often able to troubleshoot remotely and quickly for customers utilizing our router. We’ve chosen our equipment specifically for its compatibility and optimal performance with Nexstream Internet plus you benefit from our dedicated customer support team. Plus if there’s a problem with our equipment we’ll replace it with no expense to you.

For customers using third-party equipment it’s a little different. In these cases we’re able to address any issues with the Internet connection itself but charge on a time and materials basis if the problem stems from a third-party router.

Seamless Integration

Our router is specifically designed to work flawlessly with our Internet service. It comes pre-configured with all the necessary settings, ensuring a hassle-free setup and optimal performance. You can simply plug it in and enjoy a seamless internet connection without any technical complications.

Enhanced Security

Internet security is a critical concern in today’s digital world. Our router includes robust AI-powered security features, such as real-time threat detection and advanced parental controls. By using our router, you can have peace of mind knowing that your network is well-protected against potential cyber threats.

Optimized Performance

Our router is optimized to deliver the best possible performance with our internet service to provide faster speeds, improved coverage, and reduced latency. With our router, you can enjoy seamless streaming, online gaming, and smooth browsing experiences throughout your home.

Advanced Parental Controls

With a suite of parental controls, it’s easy to keep the kids from exploring the nefarious parts of the net. Timeouts or Internet-free times are easy to set or schedule. Customizable Approved and Blocked lists allows parents to block specific websites or categories of sites based on what device is being used. The setup is easy and intuitive, ready to deliver your tailored experience.

It’s Included!

We’ve said it before but it bears repeating: the Nexstream router is included in all of our Internet service plans at no additional cost. Customers utilizing our equipment enjoy a robust, secure connectivity experience that delivers high speed Internet safely and reliably.

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