Cancel Your Nexstream Account

We’re sorry to hear that you’re considering canceling your Nexstream account. We understand that choosing the right ISP is an important decision, and we respect your choice. We’re here to assist you throughout the cancellation process and make it as smooth as possible.

Remember, our support team is available to address any concerns or questions you may have throughout this process. We’re committed to providing excellent customer service from the beginning to the end, regardless of your decision. We appreciate your business and hope that you give us another chance to serve you in the future.

Please fill out the Nexstream account cancellation form below. We’ve included a few feedback questions that will help us better serve our clients.

– Step 1 of 3

Account owner name *

First

Last

Email address *

Phone number *

Equipment acknowledgement *

• I understand Nexstream will schedule a convenient day and time to remove Nexstream equipment from my property

* Equipment includes router/Nexstream 360 Pod, fiber ONT, and/or wireless radio.

Next

What Internet service do you have? *Choose oneLTE ReachGig+ FiberWidebandI don't know

When do you need your service cancelled? *

• As soon as possible
• On a specific date

Enter your requested last day of service *

Please tell us your reason for cancelling *

• I’m moving
• I’m unhappy with my service
• I’m changing Internet providers
• Other (please describe below)

Other reason for service cancellation *

Next

Which best describes the reason for your dissatisfaction? *

• My Internet is slow/unreliable
• My issue was not resolved in a timely manner
• Poor customer service
• Other

Please describe your other reason for dissatisfaction: *

Will another tenant occupy your space? *

• Yes
• No
• I don’t know

Are you able to provide contact information for the new tenant? *

• Yes
• No

New tenant name *

First

Last

New tenant phone number *

Has a Nexstream technician attempted to fix your connection? *

• Yes
• No

Which best describes the issue you are experiencing? *

• Slow Internet speed
• No Internet
• Intermittent or unreliable connectivity
• Other (please describe below)

Please describe other issue you are experiencing: *

Which best describes your experience with the technician? *

• Unable to solve my problem
• The problem is taking too long to resolve
• I’m not satisfied with the service I received
• Other (please describe below)

Please describe other experience with your technician: *

We're sorry to see you go. Please let us know who you are switching to. *

Which best describes the reason(s) for choosing your new provider? (Choose all that apply) *

• Cheaper service
• Faster speeds
• Better customer service
• Other (please describe below)

Please describe other reason for choosing new provider: *

Submit