At Nexstream, we’re always working to deliver the best possible Internet experience to our neighbors in the Texas Hill Country. As technology evolves, so must we. To keep pace with growing demands and ensure your home or business stays connected in the smartest way possible, we’re excited to announce that we’re upgrading to Calix devices for all new customers.
However, if you’re currently using Plume with the Homepass App, there’s no need to worry. Your existing system will continue to provide the same features and performance you’ve come to rely on, and you’ll have the option to upgrade to Calix if you choose.
Let’s explore why we’re making this transition and what it means for both new and existing customers.
Why We’re Upgrading to Calix
Our decision to transition to Calix is about future-proofing your home and business with the latest technology. Here are some of the key reasons why Calix is the ideal choice for delivering a better Internet experience:
- Enhanced Performance: Calix GigaSpire and GigaPoint devices are specifically designed to handle the growing demands of today’s connected homes. These devices offer faster speeds, wider Wi-Fi coverage, and improved reliability. Whether you’re streaming 4K video, gaming, or managing multiple smart home devices, Calix ensures that everything runs smoothly with less interference and better overall performance.
- Optimized for Fiber: Calix devices are built to take full advantage of fiber-optic Internet connections. With Nexstream’s fiber-fast Internet service, Calix GigaSpire and GigaPoint devices allow you to experience multi-gigabit speeds, unlocking the full potential of fiber technology for seamless video conferencing, smart home integration, and much more.
- Future-Proof Technology: With advanced features like Wi-Fi 6 and Wi-Fi 7, Calix’s GigaSpire devices offer next-level wireless performance. This ensures that your network is ready for the future, whether it’s 8K video streaming, low-latency online gaming, or supporting a growing number of connected devices in your home.
What This Means for Existing Plume Users
If you’re an existing Nexstream customer using Plume, rest assured—your system will continue to work as it always has. You’ll still enjoy all the smart home management tools, security, parental controls, and adaptive Wi-Fi features that Plume provides. We value all our customers and want to make sure you don’t feel left behind as we make this transition.
- Continuing Your Plume Experience: Plume users will continue to benefit from the features they’ve grown to rely on. Your home network will remain secure, and your smart home devices will stay connected just as before. There’s no rush to switch if you’re happy with your current setup.
- Option to Upgrade: That said, if you’re interested in exploring the additional features and performance benefits of Calix, we’re happy to help you make the switch. Upgrading is easy, and you can contact us anytime to learn more about the transition to Calix.
Ongoing Support for Plume Users
Nexstream remains committed to providing top-notch support for all customers, regardless of the technology they’re using. If you’re currently a Plume user, rest assured that support will continue through the same Nexstream channels, with dedicated representatives ready to assist with any network or device questions.
Additionally, all Nexstream 360 articles specific to Plume are clearly labeled in our Help Center, so you can quickly access relevant resources and troubleshooting guides. Whether you’re using Plume or considering an upgrade to Calix, Nexstream is here to keep your connection running smoothly and securely.
Key Benefits of Calix Devices
So, why are we excited about bringing Calix technology to new customers? Here’s what makes Calix the best choice for our growing network:
- Seamless Smart Home Integration: With Calix GigaSpire, your smart home setup will be more connected than ever. These devices integrate effortlessly with Nexstream 360, giving you full control over your smart home’s network, security, and devices. Whether you’re automating your home or managing multiple systems remotely, Calix ensures a smooth, responsive experience.
- Improved Wi-Fi Performance: Thanks to advanced features like beamforming and dynamic QoS, Calix GigaSpire delivers superior Wi-Fi coverage throughout your home. This reduces dead spots and ensures a fast, stable connection for all your devices, even in large homes or high-traffic environments.
- Remote Troubleshooting and Support: Calix technology allows Nexstream to provide even better customer support through remote management. We can troubleshoot issues, update software, and adjust settings without needing to send a technician to your home. This means fewer interruptions and faster solutions when you need help.
What Calix Means for New Customers
For new Nexstream customers, the future is bright. All new fiber installations will include both a GigaSpire and GigaPoint ONT, while Wideband customers will only need a GigaSpire.
- A Future-Ready Network: Calix’s GigaSpire and GigaPoint devices ensure you’re getting the most out of your Nexstream fiber connection. These devices are designed to deliver blazing-fast speeds, robust security, and the capacity to handle the growing number of smart devices in your home or business.
- Easy Installation and Activation: Calix devices are simple to install and activate, thanks to the Calix Smart Activate feature. This streamlined process means you can get connected quickly and enjoy the best performance from day one.
How to Upgrade or Get More Information
If you’re a current Plume user and curious about upgrading to Calix, or if you simply want more information, we’re here to help. Reach out to our team, and we’ll be happy to discuss your options and guide you through the upgrade process.
- Stay in Control: We want you to feel empowered to choose the best setup for your needs. Whether you decide to stick with Plume or upgrade to Calix, Nexstream is committed to ensuring that you have access to the best tools and services available.
- Ongoing Support: Even as we transition to Calix, we will continue to fully support Plume devices and ensure that your tools and security features remain active and reliable.
A Faster Future
At Nexstream, we believe in delivering the best possible Internet experience to our neighbors in the Texas Hill Country. By transitioning to Calix, we’re taking a step toward the future with faster speeds, better Wi-Fi, and smarter connectivity solutions. But rest assured, we’re still here for our Plume users, too. Whether you stay with Plume or decide to upgrade to Calix, Nexstream is dedicated to keeping you connected and delivering exceptional service.