CUSTOMER SERVICE
Customer Service Representative
Fredericksburg, TX · Full-time · On-site
Help customers get answers, resolve issues, and stay connected.
About the role
Be a helpful point of contact for Nexstream customers. Bring clear communication, patience, and a practical approach to solving problems.
What you’ll do
- Answer customer questions by phone and email.
- Help with account and billing inquiries.
- Guide customers through basic troubleshooting.
- Coordinate with the team to resolve service issues.
- Keep clear, accurate customer records.
What you’ll bring
- Clear, professional communication.
- Patience and a customer-focused approach.
- Comfort learning new systems and processes.
Benefits
Medical
Aetna coverage with Nexstream paying 60% of the premium
Dental and vision
Coverage that’s 100% company sponsored.
Retirement savings
A 401(k) plan with a company match up to 4%.
Paid time off
Available after 90 days of full-time employment.
401(k) match is subject to plan terms, eligibility, and company policy.