At Nexstream, we’re always working to deliver the best possible Internet experience to our neighbors in the Texas Hill Country. As technology evolves, so must we. To keep pace with growing demands and ensure your home or business stays connected in the smartest way possible, we’re excited to announce that we’re upgrading to Calix devices for all new customers.
However, if you’re currently using Plume with the Homepass App, there’s no need to worry. Your existing system will continue to provide the same features and performance you’ve come to rely on, and you’ll have the option to upgrade to Calix if you choose.
Let’s explore why we’re making this transition and what it means for both new and existing customers.
Why We’re Upgrading to Calix
Our decision to transition to Calix is about future-proofing your home and business with the latest technology. Here are some of the key reasons why Calix is the ideal choice for delivering a better Internet experience:
- Enhanced Performance: Calix GigaSpire and GigaPoint devices are specifically designed to handle the growing demands of today’s connected homes. These devices offer faster speeds, wider Wi-Fi coverage, and improved reliability. Whether you’re streaming 4K video, gaming, or managing multiple smart home devices, Calix ensures that everything runs smoothly with less interference and better overall performance.
- Optimized for Fiber: Calix devices are built to take full advantage of fiber-optic Internet connections. With Nexstream’s fiber-fast Internet service, Calix GigaSpire and GigaPoint devices allow you to experience multi-gigabit speeds, unlocking the full potential of fiber technology for seamless video conferencing, smart home integration, and much more.
- Future-Proof Technology: With advanced features like Wi-Fi 6 and Wi-Fi 7, Calix’s GigaSpire devices offer next-level wireless performance. This ensures that your network is ready for the future, whether it’s 8K video streaming, low-latency online gaming, or supporting a growing number of connected devices in your home.
What This Means for Existing Plume Users
If you’re an existing Nexstream customer using Plume, exciting changes are coming your way. Starting in 2025, all Nexstream customers will transition to Calix’s advanced GigaSpire and GigaPoint devices. These upgrades are part of our commitment to ensuring you have the most reliable and future-ready internet experience.
The Transition Process
We’ll work with you directly to schedule a time that’s convenient for the quick, seamless installation of your new Calix devices. The process is designed to minimize disruptions and have your upgraded system running smoothly in no time.
This transition is at no additional cost to you—upgrading your equipment is part of our commitment to delivering exceptional service.
What to Expect from Calix
The Nexstream 360 App with Calix mirrors the features you’ve come to rely on with Plume. This means you’ll enjoy all the functionality you’re used to, with the added benefits of enhanced performance and future-proof technology.
Ongoing Support During and After the Transition
At Nexstream, our top priority is ensuring a smooth and supportive transition for all our customers. Throughout the process, our dedicated support team will remain available to assist with any questions or concerns you may have.
To help you adapt to the new system, we’ll be updating our Help Center with clear instructions and troubleshooting guides for the new Nexstream 360 App. Whether you’re transitioning from Plume or joining us for the first time, Nexstream is here to ensure your connection is secure, reliable, and optimized for your needs.
Key Benefits of Calix Devices
So, why are we excited about bringing Calix technology to new customers? Here’s what makes Calix the best choice for our growing network:
- Seamless Smart Home Integration: With Calix GigaSpire, your smart home setup will be more connected than ever. These devices integrate effortlessly with Nexstream 360, giving you full control over your smart home’s network, security, and devices. Whether you’re automating your home or managing multiple systems remotely, Calix ensures a smooth, responsive experience.
- Improved Wi-Fi Performance: Thanks to advanced features like beamforming and dynamic QoS, Calix GigaSpire delivers superior Wi-Fi coverage throughout your home. This reduces dead spots and ensures a fast, stable connection for all your devices, even in large homes or high-traffic environments.
- Remote Troubleshooting and Support: Calix technology allows Nexstream to provide even better customer support through remote management. We can troubleshoot issues, update software, and adjust settings without needing to send a technician to your home. This means fewer interruptions and faster solutions when you need help.
What Calix Means for New Customers
For new Nexstream customers, the future is bright. All new fiber installations will include both a GigaSpire and GigaPoint ONT, while Wideband customers will only need a GigaSpire.
- A Future-Ready Network: Calix’s GigaSpire and GigaPoint devices ensure you’re getting the most out of your Nexstream fiber connection. These devices are designed to deliver blazing-fast speeds, robust security, and the capacity to handle the growing number of smart devices in your home or business.
- Easy Installation and Activation: Calix devices are simple to install and activate, thanks to the Calix Smart Activate feature. This streamlined process means you can get connected quickly and enjoy the best performance from day one.
How to Upgrade or Get More Information
If you’re a current Plume user and curious about upgrading to Calix, or if you simply want more information, we’re here to help. Reach out to our team, and we’ll be happy to discuss your options and guide you through the upgrade process.
- Stay in Control: We want you to feel empowered to choose the best setup for your needs. Whether you decide to stick with Plume or upgrade to Calix, Nexstream is committed to ensuring that you have access to the best tools and services available.
- Ongoing Support: Even as we transition to Calix, we will continue to fully support Plume devices and ensure that your tools and security features remain active and reliable.
A Faster Future
At Nexstream, we believe in delivering the best possible Internet experience to our neighbors in the Texas Hill Country. By transitioning to Calix, we’re taking a step toward the future with faster speeds, better Wi-Fi, and smarter connectivity solutions. But rest assured, we’re still here for our Plume users, too. Whether you stay with Plume or decide to upgrade to Calix, Nexstream is dedicated to keeping you connected and delivering exceptional service.